Exchange Policy

At Asuncion Classica, we are committed to ensuring customer satisfaction. Please carefully review our exchange policy below:

Eligibility for Exchange

We only accept exchanges under the following conditions:

• Wrong Size: If the item doesn’t fit as expected.
• Defective Item: If the item is damaged or has a manufacturing defect.

Note: Items must be unused, unworn, and in their original packaging, with all tags intact.

Exchange Timeframe

Requests for exchanges must be initiated within 7 days of receiving your order.

Exchange Process

1. Contact Us:
   • Email us at asuncionclassica@gmail.com with your order number, details of the issue, and photos (if applicable).
2. Approval:
   • Once your exchange is approved, we will provide instructions for returning the item.
3. Shipping:
   • Customers are responsible for the shipping cost to return the item.
   • Customers will also cover the shipping cost for the replacement item.
4. Inspection:
   • Upon receiving the returned item, we will inspect it to ensure it meets our exchange criteria.
5. Replacement Item:
   • We will ship the replacement item within 2-5 weeks after approval.

Non-Exchangeable Items

• Items showing signs of wear or damage not caused by manufacturing defects.
• Sale or promotional items.